Refund policy

Returns & Shipping Damage Policies

 

Return Policy:

If you are not completely satisfied with our product, we offer returns on orders within 30 days of delivery. To be eligible for a refund, items must be in "like-new" condition, contain 100% of the POST HOST™ Fixture and Tool Suite parts, not including the Shepherds Hook(s) (See Special Repackaging Instructions below).  The fixture(s) and tools must be returned in their original packaging.

 

Special Repackaging Instructions

Because of the size and difficulty of repacking, for your convenience and to save significant costs of return shipping, it is not required to return the Shepherds Hook(s) to gain a full refund.

 

RMA Requirement

All returns require a Return Merchandise Authorization (RMA).

  1. To request an RMA, please email us at Support@posthostus.com
  2. Once approved, we will provide you with an RMA number and the correct return shipping address.
  3. Note: Returns sent without an authorized RMA number clearly marked on the outside of the package will not be processed.

Return Shipping Costs

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service (UPS or FedEx) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged during the return transit.

 

What to Send Back:

  • The Fixture(s): Including all smaller hardware/parts in their original small-part packaging.
  • The Full Tool Suite:  Including the hole saw, bubble and torpedo levels, masonry and wood drill bits, T-25 impact driver, and mini screwdriver.

How to Pack:
Once repacked into their original packing boxes, combine these smaller boxes into a sturdy shipping box of your choice. This will ensure the high-value components stay safe and will cost you much less to ship than the original oversized carton.

 

Refunds & Inspection

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • Approval: If the fixtures and tool suite are in original condition, your refund will be processed to your original method of payment within 7 business days from receipt at our facility.

  • Restocking Fee:  A restocking fee of 15% may be deducted from your refund if the Tool Suite and / or Fixtures are incomplete or show signs of wear or damage.

 

Damaged Shipments Policy:

We take great care in packaging our products, but occasionally transit damage occurs due to the oversized nature of our boxes (54" x 24" x 2"). If your package arrives with visible damage (such as holes, crushed corners, or heavy dents), please follow these steps:

  1. Document Immediately: Take clear photos of the outside of the box before opening it.
  2. Inspect the Contents: If the product inside is damaged, take photos of the damaged item and the internal packaging materials.
  3. Report Within 24 Hours: Contact us at Support@posthostus.com within 24 hours of delivery with your order number and photos.
  4. Save Everything: Do not discard the box or any packaging materials. Carriers like UPS and FedEx often require these items for a physical inspection to validate a claim.

We will work quickly to file a claim and provide a replacement or resolution for you.